How to use @ and #mentions

Teams can collaborate best when they are on the same page — literally. To make sure everyone working on your team has the right context and is included in the right conversations, you can use @ and #mentions to include specific users or records.

Using @mention automatically adds a user as a watcher or a comment subscriber. Using #mention references many Aha! record types.

Click any of the following links to skip ahead:

• Mention a user

• Mention an Aha! record

Mention a user

In the text editor, type the @ key, then the first few characters of the user's name to refine the list of suggestions. If there is more than one Aha! user in your account with the first and last name you are searching for, you will see their email addresses.

Choose the user’s name from the list of suggestions.

By mentioning a fellow Aha! user, they also automatically become watchers of the record or subscribers to the comment and any subsequent comments in the conversation.

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Mention an Aha! record

There are many times when you want to mention specific Aha! records. In the text editor, type the # key, then the first few characters of the name or reference number of the record you want to call attention to. Choose it from the list of suggestions to insert insert a clickable yellow icon that links to the record.

• When typing record mentions, make sure to use the exact name or reference number of the record you want to mention. For example, typing "APP-12" will suggest the records "APP-12" and "APP-123," but not "APP-21."

• Mentioning a record automatically creates a Relates to link between the records.

• When a user clicks the link you have created, the referenced record's drawer will open for them if they have the appropriate user permissions to see that record.

You can customize the info that shows on a referenced record's yellow icon, such as the record's status or who it is assigned to. Right-click the record's icon to select which details show on all record mentions.

Currently, you can #mention the following record types:

Aha! Roadmaps

• Notes

• Goals

• Initiatives

• Releases / Schedules

• Release / Schedule phases

• Release / Schedule milestones

• Ideas

• Epics

• Features / Activities

• Requirements

Aha! Ideas

• Ideas

• Feedback widgets

Aha! Develop

• Parking lots

• Epics

• Features

• Requirements

• Notes

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